Wednesday, April 21, 2010

Ron's Mediterranean Cruise... in Niagara Falls


Yes it would have been a cruise to remember.

Departing from Venice, our port stops included Dubrovnik, Pula, Olympia, Korfu, and Sicily, just to name a few. Yes I am sorry we got grounded by the volcanic ash like thousands of others, stuck in Toronto for the weekend. But, when life gives you lemons, make lemonade.

My wife had never been to either the Falls or Niagara on the Lake, so she really looked forward to the trip with a lot of anticipation.

At first it looked like rain might ruin the day, like rising and falling ash had ruined our bigger journey.

But as we drove, the drops became fewer, and by the time we reached Niagara Falls they had completely stopped.

It was not a warm day, but we were able to totally enjoy ourselves, enthralled in the majesty of a scene that has brought millions of tourists to Canada over the years.

It is still a honeymoon capital of the world.

   We wound our way on the quieter backroads to Niagara on the Lake, passing vineyards and fruit orchards, whose blossoms would only tease us as they waited for the warmer weather to create the day Ontarians call Blossom Sunday.

As we enter Niagara on the Lake, my wife really does get excited about the heritage nature of the buildings, and the sense of calm and serenity they seem to communicate.

We walk up and down the main street for several hours. We enjoy lunch and an ice cream, even though it really was too cold to enjoy walking around with the frozen cone.

We buy a few items (well perhaps more than a few) in the shops and work our way back to the QEW highway by driving along Lakeshore Road, a scenic but emotional drive for me having lived there for a period of time in my early 20's

I have been lucky!

I have travelled through many parts of this great country called Canada. And while I would have preferred to have been in Europe this time, I am pleased for the discovery my wife made, as we opened the doors to another wonderful piece of this exceptional nation.

Like always, whenever I go to a place, whether I have been there before or not, I always wonder when I will be back. And hope I can fulfill the promise to myself that I will return.

Tuesday, April 20, 2010

Ron's Mediterranean Cruise.... not

Grounded Down and Struck Out by Ash in the Sky...


4 Peaks and Valleys in Emotions from a Volcano Ruined Vacation!


Thousands of Canadians over the past few days have been stranded on one side of the Atlantic or the other as European airports closed and remained so for days.

I was one of those passengers, looking forward to a Mediterranean cruise on the Silversea Silver Wind out of Venice scheduled to sail on Tuesday April 19.

As a travel agent I have seen and helped dozens of people stranded by weather delays, most often caused by blizzards or wind storms.

Today I now have a much greater appreciation for what our clients have felt as they looked for means, any means, to get them to their destinations as close as possible to the initial scheduled times.


1. Excitement

It was to be an exceptional vacation; the first time my sister and brother-in-law, and my wife and I would have an extended holiday together. We planned our excursions, excited about the options in which we all shared an interest.

Before we boarded our cruise ship we would have had a day in Venice to experience the canals, the art, and the lifestyle of this water-bound city.

Before the trip, our wives shopped together to find the outfits that would be stunning during the formal nights.

It was going to be an exceptional journey, and the enthusiasm mounted with each conversation.


2. Disbelief

As I am shaving early Thursday, before we head the airport to catch our Winnipeg-Toronto flight which will connect us to our overseas flights, I hear the first report about the eruption in Iceland. The story does report that there is volcanic ash spewing into the air, but Iceland, I conclude, is a long way from Frankfurt.

Two hours later we land in Toronto and make our way to the departure lounge. As we walk I note from the departure monitors that some flights bound for Europe are going to be delayed, but not ours.

It’s really Heathrow flights that are most affected and we are certain that we will still be able to take off, even if the flight should end up being delayed somewhat.

Television broadcasts are starting to awake us to a different reality.

Exactly 3 hours before our scheduled departure time the word is official. The flight is cancelled, we will be put up in a hotel for one night, and we should call the 800 reservations number of Air Canada to rebook.


3. Hope

We are not that worried because of the one day buffer we had built into our plans, appreciating now how lucky we were to have done that. Venice can wait until the end of the journey.

The phone lines to Air Canada are backed up with callers on hold. Each wait on the line is longer than the one before, until my last call takes over an hour to be answered. The call centre staff were exceptional, using their best training to communicate empathy and understanding.
“We will try to reroute you through Rome or Zurich, because those airports are still open”. Almost as the AC agent speaks both of those airports are shut down.

Two days later we know that, not only will be not make cruise embarkation, but we will not even be able to join it enroute.

Even though we were preparing ourselves for this eventuality, the disappointment is crushing.


4. Resignation

Air Canada puts us on the next available flight back to Winnipeg. I have been on hold for approximately 8 hours over the past three days. I am now ready to go back home.

We walk into the empty house feeling happy we will not be cooped up for yet another night in a hotel room not of our choosing. Air Canada put us up for one night and we didn’t move because of the mistaken belief our layover would be a short one.

At home we get together with our would-be travelling companions, my sister and brother-in-law, for a commiseration dinner.

We drink a lot and cry in our wine, so to speak.

And as the evening progresses more and more of the conversation leads to rescheduling our original or a similar itinerary as soon as possible.